Hemal shah life story: 2026

2026-171312

Hemal D Shah

10519 Pickerel laneCharlotte NC 28213
hemalshahusa@gmail.com
980-451-2605 Mobile

704-547-8379 Home disconnected

Date: 3-16-2026

To:
Charlotte Water Customer Service
Charlotte Water
5100 Brookshire Blvd
Charlotte, NC 28216

Bill show up address

City of Charlotte Billing Center

p.o.BOX 5053

Boone

IA 50950-0053 ( wrong Address )

I am hemal shah Charlotte NC resident in past since 2001 and current address since 2003 to present

Recently i got Fake bill received and i called city Utility and they confit collection bill will going to IOWA ( i never resident in Iowa)

it's hard to believe it

I got a charge twice in bill and every three month after my service disconnected ,i got a weird experience

Stop Fraud AND SCAM iT'S IMPORTANT

i received notice to pay bill $190.38 when i got a same Notice in December 2025 and in march 2026 same Notice

I made an online payment but it's not showing any credit in my account

I sent payment with a Boone IOWA voucher but kept an old charlotte po box at the window so mail should go to charlotte address and they must receive payment but they never cash check ?

it's harassment once paying bill and they not receive it ,it's hard to beleive or they received payment but waiting for disconnect service so they can make money to apply charge for disconnect and reconnect fee.i was behind on payment due to unemployed and i do not have a income for last few months or Nationality Discrimination and not getting job

stop violation ( since 2001 to present 2026 i got a charge for 1CCF or 2CCF but never show up 1.01 CCF or 1.99 CCF)

mail payment in march 4th week 3 checkcheck #3737 $ 44.98,Check #3538=442.68, Check # 3539 = $47.89=135.05 (mail lost or check Are not a cash out yet) $ 55.33 paid nline =Total paid 190.38

march 2026 statement unrecognized charges $ 190.38 and bill dat 1-5-2026 Additional Activity $ 48..30

I need a account protection OR disconnection protection

Subject: Formal Dispute of Water Bill – Request for Itemized Explanation

Dear Charlotte Water Customer Service,

I am writing to formally dispute charges on my water account [Account Number 683121-327840 and request a full, detailed explanation of the billing.

1. Payment Already Made

On December 16, 2025, a payment of $190.38 was issued on my behalf by the Crisis Assistance Ministry. However, my January 5, 2026, statement lists a previous balance of $252.45, which appears to ignore the December payment. A copy of the payment confirmation/receipt is attached.

2. Additional Activity Charges

The January statement includes “Additional Activity” of $48.30, with no explanation of what these charges represent. It is unclear if these are late fees, service charges, disconnect/reconnect fees, or other adjustments. I request a complete itemized breakdown for these charges.

3. Disputed Amount

Until this matter is clarified, I formally dispute the accuracy of my bill, particularly the following:

Previous balance: $252.45 (should reflect December payment)
Additional activity: $48.30 (Requires itemized explanation) proof of charges
January 2026
current charge bill date1-5-2026 $44.48
Total amount due $ 60.18
reconnect and disconnect fee $ unknow
February 2026
- Previous balance: 60.18 (should reflect December payment)
- Additional activity: $00.00 (requires itemized explanation)
- payment Received $ 95.23 ( $85.23 (paid in december2025 check no.3523)
- and $10.96 check no.3513 ( paid in october 2025 )so 85.23+10.96=100.19 do not match credit
- current charge bill date 2-5-2026 $52.68
- Total amount due $ 42.68
- reconnect and disconnect fee $ unknow
- Note: october and december payment credit add up on february statement Requesting to falsified unnecessary late fee or any penalties need to be credit
- check other payment made by crisis ministry and Department social service
- march 2026
- - - Previous balance: 190.38 (should reflect December payment) it was $ 42.68
    - over charges (190.38-42.68=147.70 unknown charge or reconnect fee ?
    - Additional activity: $00.00 (requires itemized explanation)
    - payment Received $ 00.00 ( Last $85.23 (paid in december2025 check no.3523)
    - Current Charge bill date 3-5-2026 $ 47.89
    - Total amount due $ 238.27
    - reconnect and disconnect fee $ unknow
    - Note: october and december payment credit add up on february statement Requesting to falsified unnecessary late fee or any penalties need to be credit
    - check other payment made by crisis ministry and Department social service
  $ 147.70 over charges (disconnect fee 32+32=64) so 147.70-64= 83.70 unknown charges
- Requesting to fix account and remove all unknown charges was applying since 2011 to 2026
- issue every 3 month after bill show up $190 to 230 and service disconnected and reconnect and disconnect fee apply
- average monthly bill between $ 44 to $ 49 (49x3=147 about ) and $ 147 charges again means bill charges twice !!!
- After 2020 my service was disconnected every each 3 month and several times when not paying one month bogus charge between amount $140 to 190 or ( $ 147)
- Requesting to investigation and all reconnect fee and disconnect fee need to refund in my account or submit check at home address
- client shouldn't have to pay twice or any unnecessary service under house or any insurance listed then need to remove
- 2011 to 2024 city of charlotte got a pledge by the crisis ministry and then after 3 day to 6 day after service started and its kind of harassment was done by the city of charlotte. I hope it's not happen again.
- if money paid whatever require to start minimum to start service same day they need to start back service on and it's request
- 2011 to 2026 made an overpayment amount between $ 1500 to $2500 and it has to be refund back to client

4. Requested Action

Please provide the following:

Written confirmation that the December 16, 2025 payment of $190.38 has been applied to my account.
A full, itemized statement explaining the $48.30 “Additional Activity” charges.
Adjust my account to reflect proper charges, removing any unjustified fees or penalties if the payment was not applied.

Please treat this as a formal billing dispute under North Carolina law. I request a response within 14 business days. If the issue is not resolved, I will escalate the matter to:

North Carolina Attorney General’s Consumer Protection Division
Charlotte City Council
North Carolina Utilities Commission

Thank you for your prompt attention to this matter.

Sincerely,

Hemal Shah

Account # 683121-327640

1. Timeline and reported bills

From your numbers:

Month	Reported Bill	Notes/Discrepancy
January	$60.18	Normal charges + $48.30 unexplained “additional activity”
February	$190.38	You expected ~$48–$50, so overcharge ~$82
March	$47.89	Normal low-usage bill
Total March due date 3/29	$238.27	Carries previous balance

Your calculation:

238.27 − 60.18 = 177.99
January $60.18 + February $190.38 + March $47.89 = 298.45
Expected total = 60.18 + 177.99 + 47.89 = 286.06
Difference = 298.45 − 286.06 = $12.39 unexplained

And for February:

February bill shows $130.20 in some reports, when it should be ~$48–$50
Difference = ~$82 overcharge

2. What this means

The main problems:

Payments not applied correctly
- Your December 2025 payment ($190.38) may never have been credited. This creates “phantom” previous balances.
“Additional activity” unexplained
- $48.30 in January is not justified or itemized.
February charges are inconsistent
- You expected $48, but they charged $130.20
- This is likely because the system added previous unpaid balances + penalties again incorrectly.
Cumulative errors
- When bills are misapplied over 5 years, the system compounds errors, creating very high balances that are not supported by actual usage

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